Frequently Asked Questions

Redbo is a production-grade AI agent platform for customer and citizen service. The agent responds on websites, WhatsApp, and Telegram in natural language, exclusively from sources your organization has approved — with source citation on every answer and no hallucinations. The platform is live today with municipalities and large organizations in Israel.

Founder and CEO is Eyal Ben Arie. Eyal brings over 25 years of experience in management, business development, and leading technology products at companies including Pangea, NICE Systems, Elbit Systems, Cyberbit, and Telrad. Direct contact: eyal@redboltd.com or +972-54-5442315.

Redbo is an Israeli company. Registration number 515818680. Offices at 2 Itzhak Modai Street, Rehovot. We specialize in AI solutions for organizations, municipalities, and public-sector bodies in Israel.

The agent is built on a RAG (Retrieval-Augmented Generation) architecture. Your documents are embedded in a semantic search index, and before every call to the AI model, the agent retrieves the most relevant content from your organization's material. The model only "sees" content you've approved — it doesn't fabricate, and it doesn't rely on open internet sources.

Redbo supports Multi-LLM — we route different tasks between Claude (Anthropic), OpenAI (GPT), Gemini (Google), and xAI. This provides resilience against vendor outages, cost optimization, and the ability to adopt new models on day one — at no additional charge.

Three layers of protection: 1) RAG — the agent only sees your organization's documents. 2) Known Answers — recurring questions have verbatim approved responses that override the model. 3) Preset Answers — sensitive scenarios have pre-defined templates. Most important: when verified information isn't available, the agent refuses rather than inventing.

Median production response time: 2.1 seconds from "Send" to first response. The agent streams the answer — you see it being written in real time.

Three channels, one management interface: 1) Website — single script tag, popup widget or full embed. 2) WhatsApp Business — through an approved Meta BSP, regulatory-compliant in Israel. 3) Telegram — direct webhook. A visitor who starts on one channel gets the same service quality on all others.

Yes. WhatsApp Business is integrated through an approved Meta BSP (Business Solution Provider), regulatory-compliant in Israel. You'll get a dedicated WhatsApp number, customized greetings, and quick-reply buttons for common questions.

Single script tag on your site: `<script src="https://client.alephaleph.ai/widget/chat.js" data-customer-id="YOUR_ID" async></script>`. The widget loads asynchronously, adapts to mobile and desktop, and fully supports RTL for Hebrew. Full-page embed (iframe) is also available.

Five first-class languages: Hebrew (base), English, Arabic, Russian, and Spanish. Every language is first-class — not machine translation. Automatic language detection: the visitor writes in their language, the agent replies in the same one.

Yes. Industry-grade security: Database-level Tenant Isolation (your data is never shown to another customer), Encryption at Rest (AES-256) + Encryption in Transit (TLS 1.3), MFA + Google SSO, full Audit Log, full compliance with Israel's Privacy Protection Law (5741-1981) including Amendment 13, and GDPR-ready.

No. Models do not train on customer content. Your data is used only for retrieval (RAG). It does not flow back to OpenAI/Anthropic/Google for training. This is critical for the public sector, law firms, and any organization handling sensitive information.

PII Safety Intent Detection — the agent automatically identifies when a visitor is attempting to expose an ID, credit card, or personal information, and responds: "Please don't send ID numbers via chat. For personal information, contact..." In addition, automatic PII Redaction removes sensitive numbers from logs and analytics.

Yes. Redbo is live today with municipalities in Israel, including Brener Regional Council. The agent answers residents on property tax, licensing, events, waste collection, welfare, education, and municipal services — 24/7, in natural Hebrew, exclusively from the council's documents.

Yes, with built-in protections: the agent does not provide legal advice — it refuses and refers to a lawyer. Every sensitive answer is accompanied by a disclaimer. Confidentiality between clients (Tenant Isolation). No model training on firm content. Full Audit Log. We have a dedicated brochure for law firms — happy to send it.

Redbo is live with large commercial organizations in Israel. Customer service, employee response (HR), internal knowledge management, multilingual response to international audiences. We can schedule a 30-minute scoping call to understand your specific needs.

Fixed monthly fee, no surprises. The specific amount depends on usage volume (monthly message count) and active channels. We're happy to schedule a 30-minute scoping call and provide a tailored quote. Contact: eyal@redboltd.com.

Yes. A 30-day pilot with the full environment: agent setup on your website/WhatsApp/Telegram, document upload, team training, and ongoing support. After the pilot, transition to production is seamless.

All channels (website, WhatsApp, Telegram). All 5 languages. Full management interface. 99.5% uptime SLA. Monthly review with improvement recommendations. System updates and new AI models — at no additional charge. 24/7 support for critical incidents.

Cancellation with 30 days' notice, no penalties. We work to keep you because the product delivers, not because the contract binds you.

Typical timeline: 1-2 weeks for full pilot. Days 1-3: scoping + first document upload. Days 4-7: channel setup + initial Known Answers + training. Day 7+: live agent answering residents/customers. Content updates after launch: minutes, not days.

You do. Adding a document = uploading to a dedicated Drive folder. The agent learns it within minutes. No developer needed, no IT, no call to Redbo. Recurring question? Add a Known Answer in one click from the conversation history.

The Redbo team supports you throughout implementation: scoping, content upload, channel setup, admin training (4 hours), and initial Known Answers. Post-launch: monthly review, status meetings, and quarterly trend reports.

Incident SLA: P0 (critical): 30 minutes. P1 (one channel down): 2 hours. P2 (incorrect answer): 4 business hours. P3 (improvement request): 24 business hours. Support via direct WhatsApp and support@redbo.ai.

ChatGPT is a generic model that knows everything and nothing. Redbo is a production platform that knows only your organization: responds exclusively from your sources (no hallucinations), cites sources on every answer, isolates data between customers (Tenant Isolation), doesn't train on your content, operates across multiple channels, and includes a management interface, analytics, and Audit Log.

Traditional chatbots use decision trees — the visitor picks from a menu, gets a fixed response. Redbo is generative AI-based: free-form language (no menus), intent understanding (three ways of asking = same answer), content-based learning (no tree to build — upload a document), multilingual (5 first-class languages).

Indirectly, yes. Using Redbo exposes gaps in your public content and forces structured organization based on real questions from your audience. Better-organized, more accurate content is automatically reflected in Google AI Overview, ChatGPT Search, and other AI platforms that crawl your public internet content.

Eyal Ben Arie, CEO of Redbo. Phone: +972-54-5442315. Email: eyal@redboltd.com. Website: redbo.ai. WhatsApp: same number. Response during business hours. Happy to schedule a 30-minute scoping call with a live demo, no commitment required.

Absolutely. A 30-minute live demo including: the agent in action (website + WhatsApp + Telegram), a walkthrough of the management interface, examples tailored to your sector, and answers to specific questions. Contact eyal@redboltd.com or +972-54-5442315 to schedule.