Comparisons

The three questions that come up in every tender. Each one starts with where the other approach is better - without that, a comparison is worthless.

We have ChatGPT. Why do we need a dedicated agent?

A general chatbot versus an agent that reads only your documents

A fair question. A general model knows a great deal and writes well. The problem starts when the question is "am I entitled to a discount?" - because then the answer has to be the authority's, not the model's.

Where the other approach wins

A general model is far stronger on open questions, on writing, and on anything unrelated to the authority. For a team that wants a drafting or brainstorming tool it is the right tool, and we do not compete with that.

	General chatbot	Dedicated agent
Source of information	The open internet and model knowledge	The documents and site you approved
A scanned PDF of minutes	Usually not read at all	Read, including scanned Hebrew
Internal documents	Not accessible - and must not be	Accessible to staff only, by permission
When there is no answer	Answers anyway, confidently	Says it does not know and points to the route you set
Who owns the error	The authority - it is attributed to them	The answer traces to a source you approved

The bottom line An agent that can say "I do not have that, contact department X" is worth more to an authority than one that answers everything.

Why six languages and not seventy-five?

Machine translation versus approved content per language

Leading platforms offer 75+ languages. They detect the language and machine-translate the reply in real time. We hold content that exists in each language and that the authority approved. These are two different approaches, not two numbers on one scale.

Where the other approach wins

Machine translation wins on coverage, and that is a real advantage. A resident who speaks Thai or Tigrinya gets an answer there and not with us. If your public speaks dozens of languages spread thinly, that is the right approach for you.

	Machine translation	Approved content per language
Number of languages	75 and above	Any language, switched on. Six live today
Source of the Arabic answer	Machine translation of the Hebrew answer	Content that exists in Arabic and that you approved
Wrong phrasing in Arabic	Nothing to correct - it re-translates next time	Fix it once and it holds
Local terminology	Translated literally	Set by you
Admin interface	Usually English only	Translated as well

The bottom line If your public mainly speaks Hebrew, Arabic and Russian, approved content in those three beats 75 languages nobody has checked.

How long, and how much work on our side?

Connecting to your systems versus one tag on your site

This is the IT manager's question, and it is legitimate - they are the one left with the system after everyone else goes home.

Where the other approach wins

A system wired directly into your own systems can do things we cannot: open a ticket, update an account, take a payment. If that is what you need, it is a project, and there is no shortcut.

	Connecting to your systems	One tag on your site
What it takes from you	Scoping, development and testing against your systems	One line in your website code
Access to back-office systems	Required	Not required
Who maintains it	Your IT team	We do
Performing actions in systems	Possible	Not at this stage
If you want to stop	The connections have to be unpicked	Remove one tag

The bottom line If the goal is a resident getting a correct answer, one tag is enough. If the goal is them paying through the agent, that is a different project.

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