Who this is for
A decision like this is approved by several people - eight to eleven in a local authority, rather fewer in a company - each worried about something different. Pick your role.
Head of the authority
The worry
That it fails in public and a resident posts the screenshot.
Resident service you can stand behind
Chief executive / general manager
The worry
That we pay for another system nobody uses.
Fewer repeat enquiries, same headcount
IT manager
The worry
That it is another system for me to maintain, and something breaks on my watch.
One tag. Nothing to maintain.
Information security officer
The worry
That there is a breach, and I am the one who approved it.
What you will ask to see already exists
Data protection officer
The worry
That someone types an ID number into the chat and we hold it.
Privacy starts with not asking
Service and contact centre manager
The worry
That the centre buckles under load and people wait.
The same questions - without the queue
Communications, marketing and digital
The worry
That something is said in our name that I did not approve.
The message stays with you
Legal counsel
The worry
That a wrong answer binds the organisation.
Every statement has a source
Procurement, tenders and contracts
The worry
That the vendor fails a threshold requirement and we have to disqualify late.
What the tender file needs, in writing
Talk to Us
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