Accessibility Policy

1. Introduction

Redbo Ltd. (hereinafter: "the Company," "we," "our") is committed to providing accessible services to the entire public, including people with disabilities. This Accessibility Policy applies to the Redbo website, admin portal, and embeddable widget. We strive to create an accessible and inclusive digital environment for all users.

2. Our Commitment to Accessibility

We believe that every individual is entitled to equal access to information and digital services. Accordingly, we implement accessibility principles across all aspects of our digital operations, in compliance with the Equal Rights for Persons with Disabilities Law, 1998, and the Accessibility Regulations for Internet Services.

3. Standards and Accessibility Goals

Our website, admin portal, and embeddable widget are built in accordance with the international Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. These standards include detailed guidelines to make content accessible to people with various disabilities, including:

• Visual impairments (blindness, low vision, color blindness)
• Hearing impairments (deafness, hard of hearing)
• Motor impairments (difficulty using a mouse or keyboard)
• Cognitive impairments (learning difficulties, attention difficulties)

4. Accessibility Features on the Website

5. Accessibility Testing

We conduct ongoing accessibility testing to ensure compliance with required standards:

• Automated testing using advanced tools
• Manual testing by accessibility experts
• Testing with users with disabilities
• Compatibility checks with different assistive technologies

6. Continuous Improvement

We view accessibility as an ongoing process of improvement and development. As part of this:

• We regularly update the site, portal, and widget to improve accessibility
• We monitor developments in the field of digital accessibility
• We provide staff training on accessibility
• We integrate accessibility considerations into every new development

7. Known Accessibility Limitations

Despite our significant efforts, some content or functions across our properties may not yet be fully accessible. We continuously work to identify and correct accessibility issues. Known limitations include:

• Older content not yet updated to current accessibility standards
• Third-party content and integrations not fully under our control
• Dynamically generated AI responses, where ARIA semantics depend on real-time content and may not be fully predictable
• Complex functions requiring further adjustments

8. Alternative Access Methods

In cases where certain content or services are not fully accessible across the website, admin portal, or widget, we provide alternative access methods:

• Information in alternative formats (text, audio)
• Personal assistance via phone or email
• Support in completing actions on the website
• Referrals to additional service channels

9. Contact and Feedback

We welcome your feedback regarding your experience on our website and suggestions for improving accessibility. You can contact us via:

• The contact form on our website
• Email or phone (details available on the website)
• Written correspondence to the company’s address

10. Handling Accessibility Inquiries

We are committed to handling all accessibility-related inquiries promptly and efficiently:

• Initial response within 48 hours
• Comprehensive review of the reported issue
• Resolution or alternative solution within a reasonable time
• Update to the individual who reported the issue on the actions taken

11. Training and Awareness

We invest in training our staff on accessibility issues:

• Ongoing training for development and design teams
• Training on using accessibility testing tools
• Understanding the needs of people with various disabilities
• Updates on new standards and technologies

12. Partnerships and Collaboration

We aim to collaborate with organizations and experts in the field of accessibility:

• Cooperation with disability organizations
• Consultation with accessibility experts
• Participation in conferences and professional training
• Knowledge and experience sharing with other stakeholders

13. Policy Updates

This Accessibility Policy may be updated from time to time to reflect technological developments, changes in standards, or legal requirements. Updates will be published on the website along with the revision date.

14. Additional Information

For more information about digital accessibility and the rights of people with disabilities, you may visit the following websites:

• Ministry of Justice – Digital Accessibility
• Commission for the Rights of Persons with Disabilities
• Access Israel Organization
• W3C – WCAG Accessibility Guidelines